Frequently Asked Questions

VPS (Virtual Private Server) hosting provides you with dedicated resources on a virtual server. Unlike shared hosting, you get guaranteed CPU, RAM, and storage that aren't shared with other users. This means better performance, security, and control over your hosting environment.

Think of it as having your own private apartment in a building, rather than sharing a room with others. You have your own dedicated space and resources.

Your VPS server is deployed automatically within 5-10 minutes after payment confirmation. Our automated system ensures quick and reliable deployment.

You'll receive your login credentials via email immediately after deployment, and you can start using your server right away.

Yes! You can upgrade your VPS plan anytime from your client area. Upgrades are processed instantly, and your data remains intact. We only charge the prorated difference for the remaining billing period.

Downgrades are also available - simply contact our support team, and we'll assist you with the process.

We guarantee 99.9% uptime for all our VPS hosting plans. Our infrastructure is built with redundancy and monitored 24/7 to ensure maximum availability.

In the rare event we fail to meet this guarantee, you'll receive service credits as outlined in our Service Level Agreement (SLA).

Yes! We offer both managed and unmanaged VPS options:

• Managed VPS: Includes server monitoring, security updates, automated backups, and technical support
• Unmanaged VPS: Full root access with complete control - perfect for experienced users

Choose the data center closest to your target audience for best performance:

• 🇩🇪 Germany (Frankfurt): Best for European customers
• 🇫🇷 France (Paris): Excellent for Western Europe
• 🇳🇱 Netherlands (Amsterdam): Great connectivity across Europe
• 🇺🇸 USA (New York): Ideal for North American audience

We support all major Linux distributions and Windows Server:

• Ubuntu: 20.04, 22.04, 24.04 LTS
• Debian: 10, 11, 12
• CentOS: 7, 8, Stream 9
• AlmaLinux: 8, 9
• Rocky Linux: 8, 9
• Windows Server: 2019, 2022 (additional license required)

Yes! You get full root access (Linux) or Administrator access (Windows) to your VPS.

This gives you complete control to:

• Install any software or applications
• Modify server configurations
• Set up custom firewall rules
• Manage users and permissions

Absolutely! You can install any control panel you prefer:

• cPanel/WHM: Most popular (requires license)
• Plesk: User-friendly (requires license)
• DirectAdmin: Lightweight option (requires license)
• CyberPanel: Free and open-source
• Webmin: Free alternative
• ISPConfig: Free hosting control panel

All our VPS plans include:

• 1 Gbps network port speed
• Unmetered bandwidth - no traffic limits!
• Premium network routes for low latency
• DDoS protection included

You can scale your applications without worrying about bandwidth overages.

For Linux VPS:

• Windows: Use PuTTY or Windows Terminal
• Mac/Linux: Use built-in Terminal with SSH
• Command: ssh root@your-server-ip

For Windows VPS:

• Use Remote Desktop Connection (RDP)
• Built into Windows, or download Microsoft Remote Desktop for Mac

Yes! All our VPS plans fully support:

• Docker & Docker Compose
• Kubernetes (K8s)
• Podman
• LXC/LXD containers

You have full root access to install and configure any containerization platform.

All our VPS plans use NVMe SSD storage for maximum performance:

• Up to 10x faster than traditional SSDs
• Lightning-fast read/write speeds
• Perfect for databases and high-traffic websites
• RAID-10 configuration for data redundancy

We accept multiple payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express
• PayPal: Secure online payments
• Cryptocurrency: Bitcoin, Ethereum
• Bank Transfer: For enterprise customers

All payments are processed securely with SSL encryption.

Yes! We offer a 30-day money-back guarantee for new customers.

If you're not satisfied within the first 30 days, contact our support team for a full refund. Please note:

• Setup fees are non-refundable
• Domain registrations are non-refundable
• Additional services purchased separately may have different terms

We offer flexible billing cycles to suit your needs:

• Monthly: Pay as you go
• Quarterly: Save 5%
• Semi-Annually: Save 10%
• Annually: Save 20%

Longer billing periods come with bigger discounts!

Billing works as follows:

• Initial payment is processed immediately when you place an order
• Renewal invoices are generated 7 days before due date
• Email reminders are sent at 7 days, 3 days, and 1 day before due date
• Services remain active until payment is received

No hidden fees! The price you see is the price you pay. This includes:

• Server resources (CPU, RAM, Storage)
• Unmetered bandwidth
• 1 IPv4 address
• DDoS protection
• 24/7 support

Optional extras are clearly marked and priced separately (like control panel licenses or additional IPs).

Yes! All VPS plans include advanced DDoS protection at no extra cost:

• Real-time attack detection and mitigation
• Protection against Layer 3, 4, and 7 attacks
• Up to 10 Tbps mitigation capacity
• Zero downtime during attacks

Enterprise-level protection available for high-traffic applications.

Weekly automated backups are included with all plans:

• Backups stored for 4 weeks
• One-click restore from control panel
• Stored on separate infrastructure

Optional daily backups available as an add-on for mission-critical applications.

Absolutely! With root access, you can install any firewall software:

• iptables: Standard Linux firewall
• UFW: Uncomplicated Firewall (Ubuntu)
• CSF: ConfigServer Security & Firewall
• firewalld: Dynamic firewall manager
• Commercial solutions like Cloudflare, Imperva

Our data centers feature enterprise-grade security:

• Tier III+ certified facilities
• 24/7 on-site security personnel
• Biometric access controls
• Video surveillance
• Redundant power systems (N+1)
• Fire suppression systems
• ISO 27001 & SOC 2 Type II compliance

Yes! You can use:

• Let's Encrypt: Free SSL certificates (recommended)
• Paid SSL: Available for purchase (OV, EV certificates)
• Self-signed: For testing environments

Most control panels include automatic Let's Encrypt integration for easy SSL setup.